Powering Better Customer Relationships from the Back Office
Powering Better Customer Relationships from the Back Office
Squeezing more business value from enterprise resource planning applications (ERP) will become increasingly easy as ERP vendors enter enterprise customer asset management (CAM) territory. But depending on your needs, “easier” may not necessarily mean “better.” Stewart McKie
Metadata Management: E-Business Grail
Metadata has been an afterthought among business and IT managers, despite its importance in data warehousing, ERP, and electronic data interchange systems. Wake up: Without a metadata management strategy, your organization has little hope of successful e-business transformation. MARK M. DAVYDOV available only in print edition (subscribe)
Business Rules Everywhere, Part 2
This follow-up to “Business Rules Everywhere” (March 9, 1999) explains how retailer Longs Drugs is implementing parameter-driven business rules to enforce consistent application behavior across the enterprise. DAVID PLOTKIN
available only in print edition (subscribe)
