IntelligentEnterprise Process Management Weblog http://www.intelligententerprise.com/blog/ Copyright 2010 Wed, 20 Jan 2010 15:17:57 -0500 http://www.movabletype.org/?v=3.14 http://blogs.law.harvard.edu/tech/rss The Beginning of the End for BPM? By Bruce Silver Last week, Progress Software announced the acquisition of Savvion for $49 Million. On the heels of last month's acquisition of Lombardi by IBM, I think it's safe to say this marks a real turning point in the market for BPMS. To me it is a disquieting one, as it suggests the failure of BPM's "business empowerment" promise to translate into sustainable revenue for the platform vendor. The transaction price here is kind of shocking, surely a sign of the shaky current economy, but the larger trend is also disturbing.

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/blog/archives/2010/01/the_beginning_o.html /blog/archives/2010/01/the_beginning_o.html Process Management Wed, 20 Jan 2010 15:17:57 -0500
More BPM Acquisitions: Progress Buys Savvion By Sandy Kemsley BPM acquisitions must be in the air: on Monday, Progress Software announced that they've bought Savvion for $49M. This is hot on the heels of IBM's announcement last month that they're buying Lombardi, with one huge difference being that Progress doesn't already have a BPM product in their lineup, whereas IBM has two. Of the three mid-range BPMS-only vendors that I would most commonly name -- Appian, Lombardi and Savvion -- that's two out of the three announcing acquisition in less than a month. With the economy just starting to pull out of a huge pit, that's telling news: as I mentioned in my post about Lombardi, if the economic climate were different, these would be IPOs that we'd be seeing rather than acquisitions.

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/blog/archives/2010/01/more_bpm_acquis.html /blog/archives/2010/01/more_bpm_acquis.html Process Management Thu, 14 Jan 2010 15:44:35 -0500
IBM's Lombardi Buy: It was Bound to Happen By Bruce Silver I would describe IBM's briefing on last month's purchase of business process management (BPM) vendor Lombardi as predictably unrevealing, except for the fact that the acquired firm will be brought into WebSphere/AIM instead of being hung out to dry on its own like FileNet. So I guess we're down to the punditry...

My take is this was bound to happen. I'm sure Lombardi has rebuffed any number of BPM suitors over the years, insisting on an eventual IPO. But in today's market, that exit must have looked farther away than ever, so Phil Gilbert and company could forget all about the past Evil Empire bashing and just take the money (amount undisclosed).

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/blog/archives/2010/01/ibms_lombardi_b.html /blog/archives/2010/01/ibms_lombardi_b.html Process Management Wed, 06 Jan 2010 08:46:58 -0500
Intelligent Enterprise Top Blog Posts of 2009 By Doug Henschen News coverage gives you one version of the truth, but there's nothing like the instant expert analysis blogs can bring to breaking stories. Here are the top-15 posts of the year from the Intelligent Enterprise blogosphere:

1. Serious Design Failure at USAspending.gov It was hailed as ushering in a new era of open government, but Seth Grimes uncovered plenty of data-analysis and data-visualization flaws at USAspending.gov.

2. Microsoft's Big Change on Performance Management (and BI) Cindi Howson was among the first to report on Microsoft's move to dump PerformancePoint Server and move most -- but not all -- of its functionality into the Enterprise Edition of SharePoint.

]]> /blog/archives/2009/12/intelligent_ent_2.html /blog/archives/2009/12/intelligent_ent_2.html Business Intelligence Mon, 21 Dec 2009 11:37:30 -0500 IBM Buying Lombardi: A Bauble on Big Blue's Christmas Tree? By Sandy Kemsley I was on the analyst call this morning to hear about IBM's acquisition of Lombardi -- a pretty significant acquisition in the BPM space. Lombardi is the best known of the mid-range BPMS vendors, and if the economic climate weren't quite so dreary, I imagine they'd be doing an IPO rather than being acquired. Or at least they'd be staying as an independent rather than becoming part of an organization that offers what Phil Gilbert (president of Lombardi) recently described as not BPM, but "Orwellian marketing rhetoric." Given that Phil has done everything except call IBM the "evil empire," it's hard to imagine the drivers behind this acquisition.

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/blog/archives/2009/12/ibm_buying_lomb.html /blog/archives/2009/12/ibm_buying_lomb.html Process Management Wed, 16 Dec 2009 12:12:36 -0500
Dealing With the ECM Skills Shortage By Alan Pelz-Sharpe Enterprises are facing something of a recruitment dilemma at the moment; one HR professional at a major healthcare firm told me this week that enterprise content management (ECM)-skilled applicants are looking for approximately 40% more in base pay than their peers with a background in CRM or ERP. This healthcare firm simply doesn't have budget to make the required hires, and that is not an uncommon situation.

Truth is, ECM professionals have been in short supply for a long time -- and even mediocre people can demand and receive decent money in this sector. This of course is a real challenge for employers.

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/blog/archives/2009/11/dealing_with_th.html /blog/archives/2009/11/dealing_with_th.html Information Management Fri, 13 Nov 2009 12:39:11 -0500
Smarter Systems for Uncertain Times By Sandy Kemsley At last week's Business Rules Forum, I attended James Taylor's keynote on the role of decision management in agile, smarter systems. Much of this is based on the book he co-authored with Neil Raden, Smart (Enough) Systems, which I reviewed shortly after its release.

Our systems need to be smarter because we live in a time of constant, rapid change -- regulations change; competition changes due to globalization; business models and methods change -- and businesses need to respond to this change or risk losing their competitive edge. It's not enough to be a smarter organization, however: you have to have smarter systems because of the volume and complexity of the events that drive businesses today, the need to respond in real time, and the complexity of the network of systems by which products and services are delivered to customers.

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/blog/archives/2009/11/smarter_systems.html /blog/archives/2009/11/smarter_systems.html Business Intelligence Mon, 09 Nov 2009 09:43:05 -0500
Rapid Change: The New Decision Dilemma By Sandy Kemsley The Business Rules Forum has started here in Las Vegas, and I'm here all week giving a presentation in the BPM track, facilitating a workshop and sitting on a panel. James Taylor and Eric Charpentier are also here presenting and blogging, with a focus more purely on rules and decision management; you will want to check out their blogs as well since we'll likely all be at different sessions. I'm really impressed with what this conference has grown into: attendance is fairly low, as it has been at every conference that I've attended this year due to the economy, but there is a great roster of speakers and five concurrent tracks of breakout sessions including the new BPM track. As I've been blogging about for a while (as has James), process and rules belong together; this conference is the opportunity to learn about both as well as their overlap.

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/blog/archives/2009/11/rapid_change_th.html /blog/archives/2009/11/rapid_change_th.html Process Management Wed, 04 Nov 2009 12:53:04 -0500
Prediction: Process Market Will Surpass ERP By Doug Henschen Karl Heinz Streibich, the CEO of Software AG, is in New York this week, checking in on the North American sphere of the company's growing global empire. Software AG acquired WebMethods back in 2007, and it's about to complete its acquisition of IDS Scheer, which was announced in July. The deal that will increase the company's revenue and customer count considerably. IDS Scheer has been a pioneer in business process management, but Streibich told me yesterday that Software AG has its sights set on a bigger market:

"Let's not call it the 'business process management' market. Let's call it the enterprise process market. The enterprise process market is much, much bigger than the ERP market, and it's just at the beginning. Customers are migrating away from application silos or they are adding enterprise processes to those application silos. We're going to focus on enterprise process excellence, and that requires BPM, just as one part, it requires the [process models] that companies define, and it requires middleware to integrate everything together."

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/blog/archives/2009/10/prediction_proc.html /blog/archives/2009/10/prediction_proc.html Process Management Wed, 14 Oct 2009 11:16:36 -0500
Forrester Touts Lean as the New Imperative By Sandy Kemsley Forrester's Business Technology Forum, held last week in Chicago, focused on Lean as the new business imperative: how to use Lean concepts and methods to address the overly complex things in our business environment.

Forrester's Mike Gilpin opened the conference with a short address on how our businesses and systems got to be so bloated that Lean has become such an imperative. Then Connie Moore took over for the keynote. From the keynote's description on the event agenda site:

]]> /blog/archives/2009/10/forrester_touts.html /blog/archives/2009/10/forrester_touts.html Process Management Mon, 12 Oct 2009 09:05:17 -0500 How to Choose Process Modeling Tools By Sandy Kemsley At this week's Gartner BPM Summit, Bill Rosser presented a decision framework for identifying when to use BPA (business process analysis), EA (enterprise architecture) and BPM modeling tools for modeling processes: all of them can model processes, but which should be used when?

It's first necessary to understand why you're modeling your processes, and the requirements for the model: these could be related to quality, project validation, process implementation, as part of a larger enterprise architecture modeling effort and many other reasons. In the land of BPM, we tend to focus on modeling for process implementation because of the heavy focus on model-driven development in BPMS, hence model within our BPMS, but many organizations have other process modeling needs that are not directly related to execution in a BPMS. Much of this goes back to EA modeling, where several levels of process modeling that occur in order to fulfill a number of different requirements: they're all typically in one column of the EA framework (column 2 in Zachman, hence the name of this blog), but stretch across multiple rows of the framework such as conceptual, logical and implementation.

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/blog/archives/2009/10/how_to_choose_p.html /blog/archives/2009/10/how_to_choose_p.html Process Management Wed, 07 Oct 2009 13:26:25 -0500
Relaunched Recovery.gov Fails Accessibility Standards By Seth Grimes Recovery.gov, a showcase government-transparency Web site that relaunched on Monday, fails to meet U.S. federal government Section 508 accessibility standards or accessibility best practices. The non-compliance issues relate to display of data tables -- an essential point given the site's promise of "Data, Data & More Data" -- despite on-site compliance claims. Other elements including navigation maps, while compliant, are poorly designed. Sharron Rush, co-founder and executive director of accessibility-advocacy organization Knowbility, goes so far as to state, "The recovery.gov Web site is a good example of what NOT to do for accessibility in my opinion."

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/blog/archives/2009/09/relaunched_reco.html /blog/archives/2009/09/relaunched_reco.html Business Intelligence Wed, 30 Sep 2009 14:37:17 -0500
BPMN 2.0 and the Diagram Interchange Mess By Bruce Silver I am a big fan of OMG's Business Process Modeling Notation (BPMN) 2.0, which has passed its first approval hurdle and is now in the Finalization Task Force stage. A major reason I'm a fan is that for the first time, BPMN has standardized the schema for XML interchange of process models. That means you will be able to create a BPMN model in one tool with confidence you can open it in a different tool. I think that's what every user expects from a "standard," but BPMN never had it until v2.0. There is one part of the standard that the team messed up big time: Diagram Interchange (DI), meaning the graphical layout of the shapes and symbols.

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/blog/archives/2009/08/bpmn_20_and_the.html /blog/archives/2009/08/bpmn_20_and_the.html Process Management Wed, 19 Aug 2009 12:41:37 -0500
Engaging the Business in BPM By Bruce Silver As business process management (BPM) begins to expand beyond isolated projects to mainstream programs at the division or enterprise level, there is a need to engage a far greater number of business people in the effort. That's not easy, and achieving it is going to require significant change in the way BPM is practiced.

The most important role for business is probably documenting current-state business processes and analyzing them for possible improvement. But conventional practices in this area are inefficient and inherently small-scale.

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/blog/archives/2009/08/engaging_the_bu.html /blog/archives/2009/08/engaging_the_bu.html Process Management Thu, 06 Aug 2009 16:01:15 -0500
Using BPM to Survive, Thrive and Capitalize By Sandy Kemsley Michele Cantara and Janelle Hill hosted a Webinar last week on the timely topic of surviving and thriving with aid of business process management (BPM). Cantara started by talking about the sorry state of the economy, complete with a picture of an ax-wielding executioner, and how many companies are laying off staff to attempt to balance their budgets. Their premise is that BPM can turn the ax-man into a surgeon: you'll still have cuts, but they're more precise and less likely to damage the core of your organization. Pretty grim start, regardless.

They showed some quotes from customers, such as "the current economic climate is BPM nirvana" and "BPM is not a luxury," pointing out that companies are recognizing that BPM can provide the means to do business more efficiently to survive the downturn, and even to grow and transform the organization by being able to outperform their competition. In other words, if a bear (market) is chasing you, you don't have to outrun the bear, you only have to outrun the person running beside you.

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/blog/archives/2009/08/using_bpm_to_su.html /blog/archives/2009/08/using_bpm_to_su.html Process Management Tue, 04 Aug 2009 12:25:54 -0500
SPSS Is Not the Story; IBM's Vision for Analytics Is By Neil Raden The media and my fellow analysts have been breathlessly touting IBM's acquisition of SPSS ($1.2B) as some sort groundbreaking to a new era of analytics. I don't see it that way.

IBM has been collecting BI and analytics pieces for a few years now, beginning way back in pre-history with the acquisition of Ascential. This was eclipsed when they acquired Cognos ($5B), the largest BI vendor at the time. There have been quite a few other smaller ones, such as AlphaBlox, Applix, Exeros and others. And let's not forget ILOG a year ago. You can't put predictive analytics into motion without a Business Rules Management System to drive the process. If anyone thinks this acquisition of SPSS marks IBM's serious entry into analytics, they've been sleeping.

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/blog/archives/2009/07/spss_is_not_the.html /blog/archives/2009/07/spss_is_not_the.html Business Intelligence Fri, 31 Jul 2009 11:56:25 -0500
Teaching Elephants to Dance By Bruce Silver In these tough times, even the most change-resistant organizations are reexamining whether past practice should continue to govern standard operating procedures. Government and airlines, for example, spring to mind. I recently saw evidence of this in delivering a BPMN training class to one of the many Federal agencies involved in financial regulation. I was surprised to find that most in the class were experienced process modelers already. Many had prior BPMN experience, for some including BPMN-based BPM Suites. The processes of greatest interest concerned internal policies and procedures: hiring and employee onboarding, granting security clearances, etc.

On the flight home, another pleasant surprise: Wi-Fi and AC power at my seat in coach! For about the same price as one of those nasty "snack-paks" they offer, you can get in-flight Internet service coast-to-coast. While other airlines solemnly invoke policies and procedures to ban cell phones, GPS devices, and even powered headphones below 10,000 feet, Virgin America has figured out that giving business travelers an extra full workday might be good for customer satisfaction.

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/blog/archives/2009/07/teaching_elepha.html /blog/archives/2009/07/teaching_elepha.html Process Management Mon, 27 Jul 2009 12:16:32 -0500
Software AG to Acquire IDS Scheer By Doug Henschen In a Teutonic transaction not likely to be surpassed unless applications giant SAP is ever acquired, Software AG announced today that it has issued a tender offer for IDS Scheer AG, the business process modeling and optimization vendor. Software AG and IDS Scheer have much in common, including their roots in Germany and their common focus on business process management. Both companies have also sought to gain marketshare in the vast North American market; Software AG made headway in 2007 by acquiring WebMethods while IDS Scheer has favored organic growth.

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/blog/archives/2009/07/software_ag_to.html /blog/archives/2009/07/software_ag_to.html Process Management Mon, 13 Jul 2009 18:21:07 -0500
CEP, Events, and Continuous {Transformation | Intelligence} By Seth Grimes Given that BI thought leaders are wrestling with the notion of events, perhaps we will see a BI-mainstreaming of event processing in the not-too-distant future. Myself, I was way ahead of the game in my expectations of demand for BI access to stream sources. While a combination of legacy database and analytical technology has held BI back, lack of perception of need has been a far greater factor, especially given the under-utilization of conventional BI decades after the term first became popular.

Interest in streams and events has definitely picked up in the last few months -- I've reported on novel applications for "continuous transformation" and otherwise done a bit of writing to promote awareness -- and next year could very well be the break-out year for BI on data and event streams.

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/blog/archives/2009/07/cep_events_and.html /blog/archives/2009/07/cep_events_and.html Business Intelligence Wed, 01 Jul 2009 10:52:51 -0500
Will OMG Set a Standard for Case Management? By Bruce Silver The vote on BPMN 2.0 is not the only thing on the agenda at this week's Object Management Group (OMG) meeting in Costa Rica. There is also the release of an RFP for a new Case Management standard, authored by Henk de Man of Cordys.

The RFP asserts that BPMN is inadequate for case management but that case management should leverage BPMN for the "process" part, and I agree with that. It also seeks to tie in to OMG government task force efforts on records management for the case folder part. That might be useful as an option, but I hope it's not a requirement.

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/blog/archives/2009/06/will_omg_set_a.html /blog/archives/2009/06/will_omg_set_a.html Process Management Thu, 25 Jun 2009 12:18:09 -0500
Transition Strategies for Enterprise 2.0 Adoption By Sandy Kemsley At this week's Enterprise 2.0 Conference in Boston, Lee Bryant of Headshift looked at the adoption challenges for 2.0 technologies in companies that have grown up around a centralized model of IT, particularly for the second wave adopters required to move Enterprise 2.0 into the mainstream within an organization. He points out that we can't afford the high-friction, high-cost model of deploying technology and processes, but need to rebalance the role of people within the enterprise.

External tools are subject to evolutionary forces and either adapt or die quickly, whereas we are forced to put up with Paleolithic-era tools inside the enterprise because it's a captive market. 21st century enterprises, however, aren't putting up with that: they're going outside and getting the best possible tools for their uses on demand, rather than waiting for IT to provide a second-rate solution, months or years later.

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/blog/archives/2009/06/transition_stra.html /blog/archives/2009/06/transition_stra.html Enterprise Applications Wed, 24 Jun 2009 13:37:58 -0500
IBM Takes BPA to the Cloud By Bruce Silver "Cool" is not a word I would normally apply to IBM's business process management (BPM) software, but for the new BPM BlueWorks offering announced at the company's Impact 2009 event early this month, the term is appropriate. IBM bills BPM BlueWorks as a BPM community in the cloud, and it is that, plus a lot more. Actually, I think its greatest immediate impact could be to transform the market for business process analysis (BPA) tools.

The essence of BPA is a suite of tools for modeling the business and a repository for those modeling artifacts: not just processes, but strategies, goals, and metrics; value chains and capability maps; process models, from high-level maps to detailed BPMN diagrams; organizational entities and roles; policies and rules. All of these models are linked through the repository. Such suites are central to business process management at the enterprise level, and historically they have been aimed at a small priesthood of architects who don't mind the 5-figure cost per seat, mind-numbing complexity, and three weeks of intensive training. But you can't really create a culture of BPM within an enterprise, or move from isolated projects to an enterprise BPM program, without democratizing modeling and analysis. BlueWorks does that.

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/blog/archives/2009/05/ibm_takes_bpa_t.html /blog/archives/2009/05/ibm_takes_bpa_t.html Process Management Tue, 26 May 2009 14:14:53 -0500
Google Outages Spark Cloud Questions By David Linthicum Last week a major outage affected 14% of Google users and caused widespread panic. Okay, it caused frustration, as users could not access their free search engines, free document management systems, and free e-mail systems. Perhaps they should ask for their money back. The comment that I kept hearing was "I had to use Yahoo." Priceless.

Still, the timing could not have been worse, considering that the US Government began discussing how cloud computing fits into their $78 billion IT budget for 2010. Many in the private sector are looking at cloud computing as well. The hype leading them there is the possibility of saving some money.

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/blog/archives/2009/05/google_outages.html /blog/archives/2009/05/google_outages.html Enterprise Applications Wed, 20 May 2009 10:21:00 -0500
NetWeaver BPM Boosts Human-Centric Workflows By Sandy Kemsley When I last had an in-depth look at NetWeaver BPM (business process management) late last year, it was in late beta; since then, it's been through the SAP ramp-up (early ship) process, and was released for unrestricted shipment last week. SAP's Wolfgang Hilpert and Thomas Vollmering briefed me at Sapphire on the current release and what's coming later this year. I'll be finishing up my review of the current release in an upcoming post, and as soon as Thomas forwards on the material that he promised to send (hint, hint), I'll be able to post a bit more on the future directions.

The newly released version is still lacking a lot of expected BPMS functionality, but has focused on the features that SAP's customers said that they needed the most: human-centric BPM (since there are existing products in the SAP suite that cover lower-level orchestration) and an integrated composition environment that can eventually be used for process composition across all layers -- human-facing tasks, Web services and core ERP processes.

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/blog/archives/2009/05/netweaver_bpm_b.html /blog/archives/2009/05/netweaver_bpm_b.html Process Management Mon, 18 May 2009 10:06:47 -0500
Ventana Gets Enterprise Decision Management By Neil Raden When James Taylor and I wrote Smart Enough Systems: How to Deliver Competitive Advantage by Automating Hidden Decisions we knew it was going to be a lonely outpost for a while. It isn't easy for two guys to insert such a big idea into the collective consciousness. We didn't really have a natural sponsor for the whole picture to walk with us. The business rules community more or less understood it as a Business Rules Management System, which is a key component of the architecture. The predictive analytics crowd was interested as PA was prominent in the architecture, but in reality, very few really grasped EDM in its entirety. It was certainly easy to describe:

Focusing on operational decisions, it develops decision services using business rules to automate those decisions, adds analytic insight to these services using predictive analytics and allows for the ongoing improvement of decision-making through adaptive control optimization.

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/blog/archives/2009/04/ventana_gets_en.html /blog/archives/2009/04/ventana_gets_en.html Business Intelligence Tue, 14 Apr 2009 08:21:56 -0500