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July 23, 2001 Vol 4 No 11



The Customer Rules
A twofold understanding of CRM may help you court, engage, and retain new and old customers by Karen Kazimer-Shockley & Stacy Bergert
 
8 Steps to Better Customer Identification
The first step in retaining profitable customers is to know who they are by David Cameron
 
Enterprise-in-a-Box
An enterprise data model should be the cornerstone for your organization's IT development efforts by Jim Stewart
 

TRENDS & FEEDBACK

EDITOR'S PAGE
Goal Oriented: What is the DNA of the intelligent enterprise?

NEWS & ANALYSIS
Procure With Caution ... The Human Factor ... Pass the P3P

BACK PAGE
Data-Driven World
by Ian Shoales

BUSINESS INTELLIGENCE

DECISION SUPPORT
A Savvy Decision
by Barry Grushkin

DATA WAREHOUSE DESIGNER
Back to Basics
by Michael Venerable

COLLABORATIVE COMMERCE

INFORMATION SUPPLY CHAIN
XML Schemas Get the Nod
by Solomon H. Simon

TRUST MANAGEMENT
Leveraging Your IT Resources-The $mart Way
by Robb Dongoski

THOUGHT LEADER

STRATEGIC KNOWLEDGE
War of the Words
by David Stodder

CHANGE AGENT
Demise of the Four Ps
by Don Tapscott

PRODUCTS & PLATFORMS

PRODUCT REVIEW
Sybase PowerDesigner 8.0
by Rajan Chandras

PIPELINE
BroadVision InfoExchange Portal 6.0 ... Dirig Software's Fenway ... Accrue G2 ... DataChannel Server (DCS) 4.1




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