 Balancing Act A new emphasis on short delivery cycles, scalability to support extremely large user populations, and sharing processes and information among applications has changed software development dramatically. Clearly, project teams have to manage requirements in a whole new way. Tom Spitzer Untangling the Web If Web-based B2B processes are to be fully realized, a simple, more affordable means of automatically exchanging data among business entities is an absolute requirement. The XML-based Simple Object Access Protocol could be the best solution available. Greg Barish Stand and Deliver In any service-based business, cultivating customer relationships through multiple channels is a competitive advantage. But delivery service businesses, which have razor-thin margins, are a particularly good example of the value of seamlessly integrated, multichannel customer relationship management. Hisham Alam 
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